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Wootton R, Smith AC, Gormley S, et al. Logistical aspects of large telemedicine networks. 2: Measurement of network activity. J Telemed Telecare. 2002;8(6):81-82doi: 10.1258/13576330260440961.
Wootton, R., Smith, A. C., Gormley, S., & Patterson, J. (2002). Logistical aspects of large telemedicine networks. 2: Measurement of network activity. Journal of telemedicine and telecare, 8(6), 81-82. https://doi.org/10.1258/13576330260440961
Wootton, Richard, et al. "Logistical aspects of large telemedicine networks. 2: Measurement of network activity." Journal of telemedicine and telecare vol. 8,6 (2002): 81-82. doi: https://doi.org/10.1258/13576330260440961
Wootton R, Smith AC, Gormley S, Patterson J. Logistical aspects of large telemedicine networks. 2: Measurement of network activity. J Telemed Telecare. 2002 Dec;8(6):81-82. doi: 10.1258/13576330260440961. PMID: 12537914.
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J Telemed Telecare. 2002 Dec;8(6):81-82. doi: 10.1258/13576330260440961.

Logistical aspects of large telemedicine networks. 2: Measurement of network activity.

Journal of telemedicine and telecare

Richard Wootton, Anthony C Smith, Sinead Gormley, Jessica Patterson

Affiliations

  1. Centre for Online Health, University of Queensland, Royal Children's Hospital, Brisbane, Australia.

PMID: 12537914 DOI: 10.1258/13576330260440961

Abstract

We carried out a retrospective review of the videoconference activity records in a university-run hospital telemedicine studio. Usage records describing videoconferencing activity in the telemedicine studio were compared with the billing records provided by the telecommunications company. During a seven-month period there were 211 entries in the studio log: 108 calls made from the studio and 103 calls made from a far-end location. We found that 103 calls from a total of 195 calls reported by the telecommunications company were recorded in the usage log. The remaining 92 calls were not recorded, probably for one of several reasons, including: failed calls - a large number of unrecorded calls (57%) lasted for less than 2 min (median 1.6 min); origin of videoconference calls - calls may have been recorded incorrectly in the usage diary (i.e. as being initiated from the far end, when actually initiated from the studio); and human error. Our study showed that manual recording of videoconference activity may not accurately reflect the actual activity taking place. Those responsible for recording and analysing videoconference activity, particularly in large telemedicine networks, should do so with care.

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