Hu Li Za Zhi. 2005 Dec;52(6):11-6.
Hu li za zhi The journal of nursing
[Article in Chinese] Chii-Jun Chiou, Yuan-Shie Hwang
PMID: 16432791
When evaluating home care quality, one must include the patients, the carer and the family as a whole. The goal of service provision should be holistic care. This paper raises new perspectives, using the "structure," "process," and "outcome," of Donabedian evaluation theory as a vertical axis, and the key elements of quality--the subjective and the objective--as the horizontal axis. Evaluation should also emphasize a democratic approach and appraisal of the process of delivery of services.