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Chen Q, Shin MH, Chan JA, et al. Partnering With VA Stakeholders to Develop a Comprehensive Patient Safety Data Display: Lessons Learned From the Field. Am J Med Qual. 2014;31(2):178-86doi: 10.1177/1062860614560214.
Chen, Q., Shin, M. H., Chan, J. A., Sullivan, J. L., Borzecki, A. M., Shwartz, M., Rivard, P. E., Hatoun, J., & Rosen, A. K. (2016). Partnering With VA Stakeholders to Develop a Comprehensive Patient Safety Data Display: Lessons Learned From the Field. American journal of medical quality : the official journal of the American College of Medical Quality, 31(2), 178-86. https://doi.org/10.1177/1062860614560214
Chen, Qi, et al. "Partnering With VA Stakeholders to Develop a Comprehensive Patient Safety Data Display: Lessons Learned From the Field." American journal of medical quality : the official journal of the American College of Medical Quality vol. 31,2 (2016): 178-86. doi: https://doi.org/10.1177/1062860614560214
Chen Q, Shin MH, Chan JA, Sullivan JL, Borzecki AM, Shwartz M, Rivard PE, Hatoun J, Rosen AK. Partnering With VA Stakeholders to Develop a Comprehensive Patient Safety Data Display: Lessons Learned From the Field. Am J Med Qual. 2016 Mar-Apr;31(2):178-86. doi: 10.1177/1062860614560214. Epub 2014 Dec 10. PMID: 25500716.
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Am J Med Qual. 2016 Mar-Apr;31(2):178-86. doi: 10.1177/1062860614560214. Epub 2014 Dec 10.

Partnering With VA Stakeholders to Develop a Comprehensive Patient Safety Data Display: Lessons Learned From the Field.

American journal of medical quality : the official journal of the American College of Medical Quality

Qi Chen, Marlena H Shin, Jeffrey A Chan, Jennifer L Sullivan, Ann M Borzecki, Michael Shwartz, Peter E Rivard, Jonathan Hatoun, Amy K Rosen

Affiliations

  1. VA Boston Healthcare System, Boston, MA [email protected].
  2. VA Boston Healthcare System, Boston, MA.
  3. Bedford VAMC, Bedford, MA Boston University School of Public Health, Boston, MA Boston University School of Medicine, Boston, MA.
  4. VA Boston Healthcare System, Boston, MA Boston University School of Management, Boston, MA.
  5. VA Boston Healthcare System, Boston, MA Suffolk University Sawyer Business School, Boston, MA.
  6. Boston Medical Center, Boston, MA.
  7. VA Boston Healthcare System, Boston, MA Boston University School of Medicine, Boston, MA.

PMID: 25500716 DOI: 10.1177/1062860614560214

Abstract

Health care systems are increasingly burdened by the large numbers of safety measures currently being reported. Within the Veterans Administration (VA), most safety reporting occurs within organizational silos, with little involvement by the frontline users of these measures. To provide a more integrated picture of patient safety, the study team partnered with multiple VA stakeholders and engaged potential frontline users at 2 hospitals to develop a Guiding Patient Safety (GPS) tool. The GPS is currently in its fourth generation; once approval is obtained from senior leadership, implementation will begin. Stakeholders were enthusiastic about the GPS's user-friendly format, comprehensive content, and potential utility for improving safety. These findings suggest that stakeholder engagement is a critical first step in the development of tools that will more likely be used by frontline users. Policy makers and researchers may consider adopting this innovative partnered-research model in developing future national initiatives to deliver meaningful programs to frontline users.

© The Author(s) 2014.

Keywords: engage frontline stakeholders; patient safety; quality improvement; tool development

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