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Boussat B, Bougerol T, Detante O, et al. Experience Feedback Committee: a management tool to improve patient safety in mental health. Ann Gen Psychiatry. 2015;14:23doi: 10.1186/s12991-015-0062-2.
Boussat, B., Bougerol, T., Detante, O., Seigneurin, A., & François, P. (2015). Experience Feedback Committee: a management tool to improve patient safety in mental health. Annals of general psychiatry, 1423. https://doi.org/10.1186/s12991-015-0062-2
Boussat, Bastien, et al. "Experience Feedback Committee: a management tool to improve patient safety in mental health." Annals of general psychiatry vol. 14 (2015): 23. doi: https://doi.org/10.1186/s12991-015-0062-2
Boussat B, Bougerol T, Detante O, Seigneurin A, François P. Experience Feedback Committee: a management tool to improve patient safety in mental health. Ann Gen Psychiatry. 2015 Sep 03;14:23. doi: 10.1186/s12991-015-0062-2. eCollection 2015. PMID: 26339276; PMCID: PMC4559211.
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Ann Gen Psychiatry. 2015 Sep 03;14:23. doi: 10.1186/s12991-015-0062-2. eCollection 2015.

Experience Feedback Committee: a management tool to improve patient safety in mental health.

Annals of general psychiatry

Bastien Boussat, Thierry Bougerol, Olivier Detante, Arnaud Seigneurin, Patrice François

Affiliations

  1. Public Health Department, Grenoble University Hospital, Grenoble, France.
  2. Laboratory TIMC, UMR 5525, CNRS, Joseph Fourier University, Grenoble, France.
  3. Psychiatry Department, Grenoble University Hospital, Grenoble, France.
  4. Neurology Department, Grenoble University Hospital, Grenoble, France.

PMID: 26339276 PMCID: PMC4559211 DOI: 10.1186/s12991-015-0062-2

Abstract

BACKGROUND: A management tool, called the Experience Feedback Committee, has been applied for patient safety and successfully used in medical departments. The purpose of this study was to analyse the functioning of an Experience Feedback Committee in a psychiatric department and to explore its contribution to the particular issues of patient safety in mental health.

METHODS: We conducted a descriptive study based on all the written documents produced by the Experience Feedback Committee between March 2010 and January 2013. The study was conducted in Grenoble University Hospital in France. We analysed all reported incidents, reports of meetings and event analysis reports. Adverse events were classified according to the Conceptual Framework for the International Classification for Patient Safety.

RESULTS: A total of 30 meetings were attended by 22 professionals including seven physicians and 12 paramedical practitioners. We identified 475 incidents reported to the Experience Feedback Committee. Most of them (92 %) had no medical consequence for the patient. Eleven incidents were investigated with an analysis method inspired by civil aviation security systems. Twenty-one corrective actions were set up, including eight responses to the specific problems of a mental health unit, such as training to respond to situations of violence or management of suicide attempts.

CONCLUSIONS: The Experience Feedback Committee makes it possible to involve mental healthcare professionals directly in safety management. This tool seems appropriate to manage specific patient safety issues in mental health.

Keywords: Interdisciplinary communication; Mental health; Neuropsychiatry; Quality improvement; Risk management

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