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Hawkes D, Hingley D, Wood S, et al. Evaluating the VERA framework for communication. Nurs Stand. 2015;30(2):44-8doi: 10.7748/ns.30.2.44.e10052.
Hawkes, D., Hingley, D., Wood, S., & Blackhall, A. (2015). Evaluating the VERA framework for communication. Nursing standard (Royal College of Nursing (Great Britain) : 1987), 30(2), 44-8. https://doi.org/10.7748/ns.30.2.44.e10052
Hawkes, Dave, et al. "Evaluating the VERA framework for communication." Nursing standard (Royal College of Nursing (Great Britain) : 1987) vol. 30,2 (2015): 44-8. doi: https://doi.org/10.7748/ns.30.2.44.e10052
Hawkes D, Hingley D, Wood S, Blackhall A. Evaluating the VERA framework for communication. Nurs Stand. 2015 Sep 09;30(2):44-8. doi: 10.7748/ns.30.2.44.e10052. PMID: 26350870.
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Nurs Stand. 2015 Sep 09;30(2):44-8. doi: 10.7748/ns.30.2.44.e10052.

Evaluating the VERA framework for communication.

Nursing standard (Royal College of Nursing (Great Britain) : 1987)

Dave Hawkes, David Hingley, Stephen Wood, Amanda Blackhall

Affiliations

  1. Anglia Ruskin University, Chelmsford, Essex, England.
  2. North Essex Partnership University Foundation Trust, The Kingswood Centre, Colchester, Essex, England.
  3. North Essex Partnership University Foundation Trust, The Crystal Centre, Chelmsford, Essex, England.

PMID: 26350870 DOI: 10.7748/ns.30.2.44.e10052

Abstract

This article describes an evaluation of the use of the VERA (validation, emotion, reassurance, activity) framework for communication in a practice development unit at North Essex Partnership University NHS Foundation Trust. Staff of two older-adult inpatient wards in the Crystal Centre received training on the VERA framework and applied it to their practice. They found the VERA framework to be practical and user friendly, and to result in compassionate communication. Staff found that focusing on meaningful, creative interactions with service users and making a connection with these individuals is important.

Keywords: Communication; compassionate care; feedback; inpatients; interpersonal skills; older adults

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