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Traut-Mattausch E, Wagner S, Pollatos O, et al. Complaints as starting point for vicious cycles in customer-employee-interactions. Front Psychol. 2015;6:1454doi: 10.3389/fpsyg.2015.01454.
Traut-Mattausch, E., Wagner, S., Pollatos, O., & Jonas, E. (2015). Complaints as starting point for vicious cycles in customer-employee-interactions. Frontiers in psychology, 61454. https://doi.org/10.3389/fpsyg.2015.01454
Traut-Mattausch, Eva, et al. "Complaints as starting point for vicious cycles in customer-employee-interactions." Frontiers in psychology vol. 6 (2015): 1454. doi: https://doi.org/10.3389/fpsyg.2015.01454
Traut-Mattausch E, Wagner S, Pollatos O, Jonas E. Complaints as starting point for vicious cycles in customer-employee-interactions. Front Psychol. 2015 Oct 16;6:1454. doi: 10.3389/fpsyg.2015.01454. eCollection 2015. PMID: 26528194; PMCID: PMC4607872.
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