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Athar MW, Mativo C, Landis R, et al. Communication of laboratory data and diagnostic test results to hospitalized patients: a study of preferences and recall. Patient Prefer Adherence. 2016;10:1409-13doi: 10.2147/PPA.S111190.
Athar, M. W., Mativo, C., Landis, R., & Wright, S. M. (2016). Communication of laboratory data and diagnostic test results to hospitalized patients: a study of preferences and recall. Patient preference and adherence, 101409-13. https://doi.org/10.2147/PPA.S111190
Athar, Muhammad W, et al. "Communication of laboratory data and diagnostic test results to hospitalized patients: a study of preferences and recall." Patient preference and adherence vol. 10 (2016): 1409-13. doi: https://doi.org/10.2147/PPA.S111190
Athar MW, Mativo C, Landis R, Wright SM. Communication of laboratory data and diagnostic test results to hospitalized patients: a study of preferences and recall. Patient Prefer Adherence. 2016 Jul 29;10:1409-13. doi: 10.2147/PPA.S111190. eCollection 2016. PMID: 27536072; PMCID: PMC4973713.
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Patient Prefer Adherence. 2016 Jul 29;10:1409-13. doi: 10.2147/PPA.S111190. eCollection 2016.

Communication of laboratory data and diagnostic test results to hospitalized patients: a study of preferences and recall.

Patient preference and adherence

Muhammad W Athar, Christine Mativo, Regina Landis, Scott M Wright

Affiliations

  1. Department of Medicine, Johns Hopkins University School of Medicine.
  2. Division of Hospital Medicine, Johns Hopkins Bayview Medical Center, Baltimore, MD, USA.

PMID: 27536072 PMCID: PMC4973713 DOI: 10.2147/PPA.S111190

Abstract

OBJECTIVE: To assess patients' preferences with respect to different methods of receiving test results while they were hospitalized and to determine whether the different modes of communication of the test results were associated with better recall.

METHODS: Five discrete test results were shared with adult inpatients on general medicine service (blood pressure, white blood cell count, hematocrit, creatinine, and chest X-ray). The information was delivered by a physician in one of three ways: 1) verbally, 2) explained with a print out of the results, or 3) described while showing results on a computer monitor (electronic). The same physician returned within 3 hours to assess recall and satisfaction with the way patients received their results.

RESULTS: All the patients (100%) receiving their results in written format were satisfied with the mode of communication as compared to electronic format (86%) or verbally (79%) (P=0.02). Fifty percent of patients in the computer format group could recall four or more test results at the follow-up, as compared to 43% in printed group and 24% who were informed of their results verbally (P=0.35).

CONCLUSION: Patients most appreciated receiving test results in written form while in the hospital, and this delivery method was as good as any other method with respect to recall.

Keywords: patient preference; patient satisfaction; patient-centered care

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