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Marshall BG, Assef MS, Pitney RB, et al. Introduction of a Surgical Navigator in the Perioperative Process Improves Patient Satisfaction. J Patient Exp. 2017;4(1):10-16doi: 10.1177/2374373517692916.
Marshall, B. G., Assef, M. S., Pitney, R. B., Macco, M. C., Tschoeke, B. M., Oksa, M. A., & Yeatman, A. (2017). Introduction of a Surgical Navigator in the Perioperative Process Improves Patient Satisfaction. Journal of patient experience, 4(1), 10-16. https://doi.org/10.1177/2374373517692916
Marshall, Brett G, et al. "Introduction of a Surgical Navigator in the Perioperative Process Improves Patient Satisfaction." Journal of patient experience vol. 4,1 (2017): 10-16. doi: https://doi.org/10.1177/2374373517692916
Marshall BG, Assef MS, Pitney RB, Macco MC, Tschoeke BM, Oksa MA, Yeatman A. Introduction of a Surgical Navigator in the Perioperative Process Improves Patient Satisfaction. J Patient Exp. 2017 Mar;4(1):10-16. doi: 10.1177/2374373517692916. Epub 2017 Mar 31. PMID: 28725855; PMCID: PMC5513665.
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J Patient Exp. 2017 Mar;4(1):10-16. doi: 10.1177/2374373517692916. Epub 2017 Mar 31.

Introduction of a Surgical Navigator in the Perioperative Process Improves Patient Satisfaction.

Journal of patient experience

Brett G Marshall, Maija S Assef, Ryan B Pitney, Maria Cj Macco, Bradley M Tschoeke, Marcus A Oksa, Amy Yeatman

Affiliations

  1. University of Wisconsin-Madison located in Madison, Wisconsin.
  2. Macalester College located in Saint Paul, Minnesota.
  3. University of Wisconsin-La Crosse located in La Crosse Wisconsin.
  4. Health located in Green Bay Wisconsin.

PMID: 28725855 PMCID: PMC5513665 DOI: 10.1177/2374373517692916

Abstract

BACKGROUND: Patients who had received surgical services at Bellin Hospital reported anxiety with the surgical flow. This study tested the hypothesis that the introduction of a surgical navigator, someone who guided the patient and their accompanying others throughout the surgical process, would improve patient satisfaction.

METHODS: Ambulatory surgical patients were randomized to control and study groups. The study group patients were assigned a surgical navigator. Prior to discharge from the hospital, patients were asked to complete a patient satisfaction survey.

RESULTS: The study group had significantly higher mean scores (

CONCLUSION: The addition of a surgical navigator to the perioperative process significantly enhanced patient satisfaction in ambulatory surgical patients.

Keywords: Press Ganey; ambulatory surgical patients; interpersonal interactions; patient satisfaction; perioperative flow; surgical navigator

Conflict of interest statement

Declaration of Conflicting Interests: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

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