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Dharmasivam S, Selvaraj R, Lakshminarayanan S, et al. Quality of medication services for morbidities in a rural health center in Puducherry, India. J Family Med Prim Care. 2017;6(3):538-542doi: 10.4103/2249-4863.222022.
Dharmasivam, S., Selvaraj, R., Lakshminarayanan, S., Kar, S. S., & Kumar, S. G. (2017). Quality of medication services for morbidities in a rural health center in Puducherry, India. Journal of family medicine and primary care, 6(3), 538-542. https://doi.org/10.4103/2249-4863.222022
Dharmasivam, Sivakumar, et al. "Quality of medication services for morbidities in a rural health center in Puducherry, India." Journal of family medicine and primary care vol. 6,3 (2017): 538-542. doi: https://doi.org/10.4103/2249-4863.222022
Dharmasivam S, Selvaraj R, Lakshminarayanan S, Kar SS, Kumar SG. Quality of medication services for morbidities in a rural health center in Puducherry, India. J Family Med Prim Care. 2017 Jul-Sep;6(3):538-542. doi: 10.4103/2249-4863.222022. PMID: 29417004; PMCID: PMC5787951.
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J Family Med Prim Care. 2017 Jul-Sep;6(3):538-542. doi: 10.4103/2249-4863.222022.

Quality of medication services for morbidities in a rural health center in Puducherry, India.

Journal of family medicine and primary care

Sivakumar Dharmasivam, Ramya Selvaraj, Subitha Lakshminarayanan, Sitanshu Sekhar Kar, S Ganesh Kumar

Affiliations

  1. Department of Preventive and Social Medicine, Jawaharlal Institute of Postgraduate Medical Education and Research (JIPMER), Puducherry, India.
  2. Department of Community Medicine, JIPMER, Karaikal, India.

PMID: 29417004 PMCID: PMC5787951 DOI: 10.4103/2249-4863.222022

Abstract

BACKGROUND: Client satisfaction on quality of medication services perceived by the patients is an important measure of the health services and needs to be addressed to improve the utilization of primary health-care services.

METHODS: This is a descriptive study on quality of medication services perceived by the patients attending a rural health center in Puducherry. The data were collected with pretested semi-structured questionnaire. The study population consisted of 365 patients.

RESULTS: The mean age of the study population was 44.73 years and 61.6% were females. Majority of the participants (340, 93.2%) had visited the clinic at least six times in the last 6 months. The main presenting conditions included hypertension (22.7%), pregnancy (11.8%), bronchial asthma (9%), diabetes (12%), skin infections (7%), myalgia (7%), and other ailments. Average waiting time to collect drugs was 11 min (ranging from 3 to 30 min). Around half of them were advised to consume medications regularly and on time as per prescriptions (

CONCLUSIONS: The quality of medication services perceived by the participants is high in comparison with other studies. However, a few areas of dissatisfaction have been noted. There is a need to improve the services at the rural health centers with more satisfaction of patients availing such public health facilities.

Keywords: Medication services; quality of health care; satisfaction

Conflict of interest statement

There are no conflicts of interest.

References

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  3. Indian J Community Med. 2010 Jan;35(1):52-6 - PubMed
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