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Golda N, Beeson S, Kohli N, et al. Analysis of the patient experience measure. J Am Acad Dermatol. 2018;78(4):645-651doi: 10.1016/j.jaad.2017.03.051.
Golda, N., Beeson, S., Kohli, N., & Merrill, B. (2018). Analysis of the patient experience measure. Journal of the American Academy of Dermatology, 78(4), 645-651. https://doi.org/10.1016/j.jaad.2017.03.051
Golda, Nicholas, et al. "Analysis of the patient experience measure." Journal of the American Academy of Dermatology vol. 78,4 (2018): 645-651. doi: https://doi.org/10.1016/j.jaad.2017.03.051
Golda N, Beeson S, Kohli N, Merrill B. Analysis of the patient experience measure. J Am Acad Dermatol. 2018 Apr;78(4):645-651. doi: 10.1016/j.jaad.2017.03.051. PMID: 29548417.
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J Am Acad Dermatol. 2018 Apr;78(4):645-651. doi: 10.1016/j.jaad.2017.03.051.

Analysis of the patient experience measure.

Journal of the American Academy of Dermatology

Nicholas Golda, Stephen Beeson, Nita Kohli, Brandon Merrill

Affiliations

  1. Department of Dermatology, University of Missouri School of Medicine, Columbia, Missouri. Electronic address: [email protected].
  2. American Academy of Physician Leadership, Tampa, Florida.
  3. Department of Dermatology, University of Missouri School of Medicine, Columbia, Missouri; Orlando Veterans Administration Medical Center, Orlando, Florida.
  4. Department of Dermatology, University of Missouri School of Medicine, Columbia, Missouri.

PMID: 29548417 DOI: 10.1016/j.jaad.2017.03.051

Abstract

Assessing the patient experience has been a component of national health care policy for years in various forms, and it is now incorporated into many areas affecting physician practice. This review will focus on the origin and importance of this measure and address its critiques. The evolution of the measure as it progressed from patient satisfaction to patient experience and the rationale behind this shift will be detailed, the thought process behind the measure as an indicator of a culture of patient-centeredness and quality rather than as strictly a score will be reviewed, and the various motivators for physicians to improve patient experience will be divided into extrinsic and intrinsic and discussed.

Copyright © 2017 American Academy of Dermatology, Inc. Published by Elsevier Inc. All rights reserved.

Keywords: MACRA; MIPS; health care quality; patient experience; patient satisfaction; quality measures; value-based purchasing

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