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Kassaw C, Tesfaye E, Girma S, et al. Perceived Patient Satisfaction and Associated Factors among Psychiatric Patients Who Attend Their Treatment at Outpatient Psychiatry Clinic, Jimma University Medical Center, Southwest Ethiopia, Jimma, 2019. Psychiatry J. 2020;2020:6153234doi: 10.1155/2020/6153234.
Kassaw, C., Tesfaye, E., Girma, S., & Agenagnew, L. (2020). Perceived Patient Satisfaction and Associated Factors among Psychiatric Patients Who Attend Their Treatment at Outpatient Psychiatry Clinic, Jimma University Medical Center, Southwest Ethiopia, Jimma, 2019. Psychiatry journal, 20206153234. https://doi.org/10.1155/2020/6153234
Kassaw, Chalachew, et al. "Perceived Patient Satisfaction and Associated Factors among Psychiatric Patients Who Attend Their Treatment at Outpatient Psychiatry Clinic, Jimma University Medical Center, Southwest Ethiopia, Jimma, 2019." Psychiatry journal vol. 2020 (2020): 6153234. doi: https://doi.org/10.1155/2020/6153234
Kassaw C, Tesfaye E, Girma S, Agenagnew L. Perceived Patient Satisfaction and Associated Factors among Psychiatric Patients Who Attend Their Treatment at Outpatient Psychiatry Clinic, Jimma University Medical Center, Southwest Ethiopia, Jimma, 2019. Psychiatry J. 2020 Mar 04;2020:6153234. doi: 10.1155/2020/6153234. eCollection 2020. PMID: 32206668; PMCID: PMC7077051.
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Psychiatry J. 2020 Mar 04;2020:6153234. doi: 10.1155/2020/6153234. eCollection 2020.

Perceived Patient Satisfaction and Associated Factors among Psychiatric Patients Who Attend Their Treatment at Outpatient Psychiatry Clinic, Jimma University Medical Center, Southwest Ethiopia, Jimma, 2019.

Psychiatry journal

Chalachew Kassaw, Elias Tesfaye, Shimelis Girma, Liyew Agenagnew

Affiliations

  1. Department of Psychiatry, College of Health Science, Dilla University, P.O. Box 419, Dilla, Ethiopia.
  2. Department of Psychiatry, College of Health Science, Jimma University, P.O. Box 378, Jimma, Ethiopia.

PMID: 32206668 PMCID: PMC7077051 DOI: 10.1155/2020/6153234

Abstract

BACKGROUND: In health care, patient satisfaction is an attitudinal response and a pillar for quality assurance, but there is reluctance to measure it among mentally ill patients. Satisfied patients become more compliant. However, no study was done in this study area before. Therefore, this study was conducted to determine the magnitude of perceived patient satisfaction and associated factor at Jimma University Medical Center, outpatient psychiatry clinic.

METHODS: Cross-sectional study design was conducted, and systematic random sampling technique was used to get study participants. The 24-item Mental Health Service Satisfaction Scale (a validated tool in Ethiopia) was used to assess patient satisfaction. Data was entered using Epi-data 3.1 and exported to the Statistical Package for the Social Sciences 22.0 for analysis. Linear regression analysis (

RESULT: 414 respondents participated in the study with response rate of 98%. The overall percentage of patient satisfaction was 50.3% (95% CI 48.4%-51.2%). Being male (

Copyright © 2020 Chalachew Kassaw et al.

Conflict of interest statement

The authors declared that they have no conflicts of interest.

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