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Koehler AN, Trejo G, Sandberg JC, et al. Patient Views of Behavioral Health Providers in Primary Care: A Qualitative Study of 2 Southeastern Clinics. J Patient Exp. 2019;7(4):527-533doi: 10.1177/2374373519860357.
Koehler, A. N., Trejo, G., Sandberg, J. C., Swain, B. H., Marion, G. S., & Kirk, J. K. (2020). Patient Views of Behavioral Health Providers in Primary Care: A Qualitative Study of 2 Southeastern Clinics. Journal of patient experience, 7(4), 527-533. https://doi.org/10.1177/2374373519860357
Koehler, Aubry N, et al. "Patient Views of Behavioral Health Providers in Primary Care: A Qualitative Study of 2 Southeastern Clinics." Journal of patient experience vol. 7,4 (2020): 527-533. doi: https://doi.org/10.1177/2374373519860357
Koehler AN, Trejo G, Sandberg JC, Swain BH, Marion GS, Kirk JK. Patient Views of Behavioral Health Providers in Primary Care: A Qualitative Study of 2 Southeastern Clinics. J Patient Exp. 2020 Aug;7(4):527-533. doi: 10.1177/2374373519860357. Epub 2019 Jul 10. PMID: 33062874; PMCID: PMC7534134.
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J Patient Exp. 2020 Aug;7(4):527-533. doi: 10.1177/2374373519860357. Epub 2019 Jul 10.

Patient Views of Behavioral Health Providers in Primary Care: A Qualitative Study of 2 Southeastern Clinics.

Journal of patient experience

Aubry N Koehler, Grisel Trejo, Joanne C Sandberg, Brittany H Swain, Gail S Marion, Julienne K Kirk

Affiliations

  1. Department of Family and Community Medicine, Wake Forest School of Medicine, Winston-Salem, NC, USA.

PMID: 33062874 PMCID: PMC7534134 DOI: 10.1177/2374373519860357

Abstract

BACKGROUND: Limited research is available around patient experience of integrated behavioral health care in primary care settings.

OBJECTIVE: We sought to identify the major themes through which patients described their integrated behavioral health care experiences as a means of informing and improving clinic processes of integrated health care delivery.

METHODS: We captured viewpoints from 16 patients who experienced an integrated behavioral health care model from 2 primary care clinics and completed at least 3 visits with a behavioral health provider (BHP). Using grounded theory analyses, we coded and analyzed transcriptions for emergent themes.

ANALYSIS: The interview process yielded 3 major themes related to the BHP including (a) the BHPs' clinic presence made behavioral health care more convenient and accessible, (b) BHPs worked within time and program limitations, and (c) BHPs helped with coping, wellness, and patient-care team communication.

CONCLUSION: The BHPs serving in a large primary care practice and a Federally Qualified Health Center played an important role in connecting patients with behavioral health care and improving care team collaboration, both in terms of communication within the team and between the team and the patient/family.

© The Author(s) 2019.

Keywords: access to care; behavioral health; clinician–patient relationship; feedback; patient; patient satisfaction

Conflict of interest statement

Declaration of Conflicting Interests: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

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