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Chua JT, Nguyen E, Risbud A, et al. Online Ratings and Perceptions of Pediatric Otolaryngologists. Laryngoscope. 2021;131(10):2356-2360doi: 10.1002/lary.29479.
Chua, J. T., Nguyen, E., Risbud, A., Soltanzadeh-Zarandi, S., Lee, A., Jamshidi, S., Bayginejad, S., & Abouzari, M. (2021). Online Ratings and Perceptions of Pediatric Otolaryngologists. The Laryngoscope, 131(10), 2356-2360. https://doi.org/10.1002/lary.29479
Chua, Janice T, et al. "Online Ratings and Perceptions of Pediatric Otolaryngologists." The Laryngoscope vol. 131,10 (2021): 2356-2360. doi: https://doi.org/10.1002/lary.29479
Chua JT, Nguyen E, Risbud A, Soltanzadeh-Zarandi S, Lee A, Jamshidi S, Bayginejad S, Abouzari M. Online Ratings and Perceptions of Pediatric Otolaryngologists. Laryngoscope. 2021 Oct;131(10):2356-2360. doi: 10.1002/lary.29479. Epub 2021 Feb 24. PMID: 33625763; PMCID: PMC8382775.
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Laryngoscope. 2021 Oct;131(10):2356-2360. doi: 10.1002/lary.29479. Epub 2021 Feb 24.

Online Ratings and Perceptions of Pediatric Otolaryngologists.

The Laryngoscope

Janice T Chua, Emily Nguyen, Adwight Risbud, Sina Soltanzadeh-Zarandi, Ariel Lee, Shahrnaz Jamshidi, Soha Bayginejad, Mehdi Abouzari

Affiliations

  1. Department of Otolaryngology-Head and Neck Surgery, University of California, Irvine, California, U.S.A.
  2. Division of Pediatric Otolaryngology, Children's Hospital of Orange County, Orange, California, U.S.A.

PMID: 33625763 PMCID: PMC8382775 DOI: 10.1002/lary.29479

Abstract

OBJECTIVE/HYPOTHESIS: To assess and characterize online ratings and comments on pediatric otolaryngologists and determine factors that correlate with higher ratings.

STUDY DESIGN: Online database analysis.

METHODS: All American Society of Pediatric Otolaryngology (ASPO) members were queried on Healthgrades, Vitals, RateMDs, and Yelp for their online ratings and comments as of June 2020. Ratings were normalized for comparison on a five-point Likert scale. All comments were categorized based on context and positive or negative quality.

RESULTS: Of the 561 ASPO members, 489 (87%) were rated on at least one online platform. Of those rated, 410 (84%) were on Healthgrades, 429 (88%) on Vitals, 236 (48%) on RateMDs, and 72 (15%) on Yelp. Across all platforms, the average overall rating was 4.13 ± 0.03 (range, 1.00-5.00). We found significant positive correlations between overall ratings and specific ratings (P < .001) on all individual topics. In addition, the majority of all narrative comments were related to perceived physician bedside manner and clinical outcome, with negative comments correlating negatively with overall score (P < .05). Time spent with the physician was the only category in which both positive and negative comments showed significant correlation with the overall physician rating (P = .016 and P = .017, respectively). Attending a top-ranked medical school or residency program did not correlate with higher or lower ratings.

CONCLUSIONS: Online ratings and comments for pediatric otolaryngologists are largely influenced by patient and parent perceptions of physician competence, comforting bedside manner, and office and time management.

LEVEL OF EVIDENCE: NA Laryngoscope, 131:2356-2360, 2021.

© 2021 The American Laryngological, Rhinological and Otological Society, Inc.

Keywords: Pediatric otolaryngologist; online rating; patient rating; physician rating

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