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McDermott C, Bernard N, Hathaway W. Taking a Stand Against Workplace Incivility. J Contin Educ Nurs. 2021;52(5):232-239doi: 10.3928/00220124-20210414-07.
McDermott, C., Bernard, N., & Hathaway, W. (2021). Taking a Stand Against Workplace Incivility. Journal of continuing education in nursing, 52(5), 232-239. https://doi.org/10.3928/00220124-20210414-07
McDermott, Carrie, et al. "Taking a Stand Against Workplace Incivility." Journal of continuing education in nursing vol. 52,5 (2021): 232-239. doi: https://doi.org/10.3928/00220124-20210414-07
McDermott C, Bernard N, Hathaway W. Taking a Stand Against Workplace Incivility. J Contin Educ Nurs. 2021 May;52(5):232-239. doi: 10.3928/00220124-20210414-07. Epub 2021 May 01. PMID: 34038680.
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J Contin Educ Nurs. 2021 May;52(5):232-239. doi: 10.3928/00220124-20210414-07. Epub 2021 May 01.

Taking a Stand Against Workplace Incivility.

Journal of continuing education in nursing

Carrie McDermott, Noreen Bernard, Wendy Hathaway

PMID: 34038680 DOI: 10.3928/00220124-20210414-07

Abstract

BACKGROUND: Workplace incivility is a common problem in nursing, and novice nurses are particularly vulnerable to incivility.

METHOD: Cognitive rehearsal training to defend against incivility was presented to resident nurses.

RESULTS: Three months after the educational intervention, 55% of nurses reported that they had witnessed incivility in the past month and 45% reported that they had responded to the incivility when it occurred.

CONCLUSION: Most of the nurses expressed that the training improved their ability to manage incivility. Responses to open-ended comments revealed that incivility adversely affects the workplace and that leaders also may benefit from education on incivility and cognitive rehearsal.

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