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Mesarić J, Šimić D, Deilkås ECT, et al. Variation in Perception of Safety Culture in Out-of-hours Family Medicine Service in Croatia. Zdr Varst. 2021;60(3):152-157doi: 10.2478/sjph-2021-0022.
Mesarić, J., Šimić, D., Deilkås, E. C. T., Hofoss, D., & Bondevik, G. T. (2021). Variation in Perception of Safety Culture in Out-of-hours Family Medicine Service in Croatia. Zdravstveno varstvo, 60(3), 152-157. https://doi.org/10.2478/sjph-2021-0022
Mesarić, Jasna, et al. "Variation in Perception of Safety Culture in Out-of-hours Family Medicine Service in Croatia." Zdravstveno varstvo vol. 60,3 (2021): 152-157. doi: https://doi.org/10.2478/sjph-2021-0022
Mesarić J, Šimić D, Deilkås ECT, Hofoss D, Bondevik GT. Variation in Perception of Safety Culture in Out-of-hours Family Medicine Service in Croatia. Zdr Varst. 2021 Jun 28;60(3):152-157. doi: 10.2478/sjph-2021-0022. eCollection 2021 Sep. PMID: 34249161; PMCID: PMC8256768.
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Zdr Varst. 2021 Jun 28;60(3):152-157. doi: 10.2478/sjph-2021-0022. eCollection 2021 Sep.

Variation in Perception of Safety Culture in Out-of-hours Family Medicine Service in Croatia.

Zdravstveno varstvo

Jasna Mesarić, Diana Šimić, Ellen Catharina Tveter Deilkås, Dag Hofoss, Gunnar Tschudi Bondevik

Affiliations

  1. Libertas International University, Facultyy of Health Science, J.F.Kennedy 6b, 10000 Zagreb, Croatia.
  2. University of Zagreb, Faculty of Organization and Informatics, Varaždin, Croatia.
  3. The Norwegian Directorate of Health, Oslo, Norway.
  4. Health Services Research Unit, Akershus University Hospital, Lørenskog, Norway.
  5. Institute of Health and Society, University of Oslo, Oslo, Norway.
  6. University of Bergen, Department of Global Public Health and Primary Care, Bergen, Norway.
  7. National Centre for Emergency Primary Health Care, NORCE Norwegian Research Centre, Bergen, Norway.

PMID: 34249161 PMCID: PMC8256768 DOI: 10.2478/sjph-2021-0022

Abstract

INTRODUCTION: The Safety Attitudes Questionnaire (SAQ) is among the most frequently cited tools for measuring safety culture in healthcare settings. Its ambulatory version was used in this study. The aim was to assess safety culture in out-of-hours (OOH) family medicine service and its variation across job positions, regions, and respondents' demographic characteristic.

METHODS: A cross-sectional observational study was carried out targeting 358 health professionals working in the 29 largest Croatian healthcare centres providing out-of-hours family medicine service. The response rate was 51.7% (185 questionnaires). The questionnaire comprised 62 Likert items with 5 responses (fully disagree to fully agree). Scores of negatively worded items were reversed before analysis. Scores on the total scale and subscales were calculated as additive scores. The study included demographic data on gender, age, working experience, and job position. Repeated measurement analysis of variance was used to assess variation of Safety Attitudes Questionnaire - Ambulatory Version (SAQ-AV) sub-scales.

RESULTS: Nurses assessed safety culture higher than did physicians and residents. Teamwork climate had higher scores than Ambulatory process of care and Organizational climate. Stress recognition and Perceptions of workload had the lowest overall scores. Variation across gender, age, working experience, and region was not statistically significant.

CONCLUSIONS: SAQ-AV can be used to identify areas for improvement in patient safety at OOH GPs. There is a need to improve staffing and support for OOH GP residents. Further research is needed in order to gain better understanding of factors influencing observed variations among job positions.

© 2021 National Institute of Public Health, Slovenia, published by Sciendo.

Keywords: Croatia; attitudes of health personnel; family medicine; management; patient safety; questionnaires, out-of-hours care; safety; surveys

Conflict of interest statement

Conflicts of interest The authors declare that no conflicts of interest exist.

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