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Lavaerts M, Vandenhout H, Oyen R, et al. Getting Rid of Patient's Misconceptions About the Radiology Department Using Animated Video in the Waiting Room. J Belg Soc Radiol. 2021;105(1):41doi: 10.5334/jbsr.2405.
Lavaerts, M., Vandenhout, H., Oyen, R., & Van Ongeval, C. (2021). Getting Rid of Patient's Misconceptions About the Radiology Department Using Animated Video in the Waiting Room. Journal of the Belgian Society of Radiology, 105(1), 41. https://doi.org/10.5334/jbsr.2405
Lavaerts, Michel, et al. "Getting Rid of Patient's Misconceptions About the Radiology Department Using Animated Video in the Waiting Room." Journal of the Belgian Society of Radiology vol. 105,1 (2021): 41. doi: https://doi.org/10.5334/jbsr.2405
Lavaerts M, Vandenhout H, Oyen R, Van Ongeval C. Getting Rid of Patient's Misconceptions About the Radiology Department Using Animated Video in the Waiting Room. J Belg Soc Radiol. 2021 Jul 29;105(1):41. doi: 10.5334/jbsr.2405. eCollection 2021. PMID: 34396038; PMCID: PMC8323534.
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J Belg Soc Radiol. 2021 Jul 29;105(1):41. doi: 10.5334/jbsr.2405. eCollection 2021.

Getting Rid of Patient's Misconceptions About the Radiology Department Using Animated Video in the Waiting Room.

Journal of the Belgian Society of Radiology

Michel Lavaerts, Hilde Vandenhout, Raymond Oyen, Chantal Van Ongeval

Affiliations

  1. UZLeuven, BE.

PMID: 34396038 PMCID: PMC8323534 DOI: 10.5334/jbsr.2405

Abstract

OBJECTIVES: Patients often confuse the role of the radiologist with that of the technician. The aim of this study is to explore patients' current perceptions about the radiology department and to evaluate how it's possible to get rid of misconceptions using informative animated video in the waiting room.

MATERIALS AND METHODS: In this multi-centric study (UZ Leuven, ZNA Middelheim), 278 patients of all ages and education levels were surveyed in the radiology waiting room. 107 patients filled out the survey after watching an informative animated video (

RESULTS: Half of the patients (86/171) in the non-video group believe the radiologist "performs the scanning", compared to 19% (20/107) in the video group (p < 0.001). Patients who think their own physician will interpret the images is 36% (61/171) in the non-video group and 10% (11/107) in the video group (p < 0.001). In the non-video group, 32% (55/171) believe the technician performs the exam compared to 59% (63/107) in the video group (p < 0.001). After the video, 67% (72/107) of patients have more respect for the work of the radiologist, 52% (56/107) experience less anxiety and 65% (70/107) think the video is of added value to their visit. All items showed a better impact in high-educational subgroups.

CONCLUSION: Animated informative videos help to increase patient knowledge about the radiology department. It moderates expectations, reduces anxiety, and ameliorates the overall experience. Although, the learning curve is steeper in highly educated patients, all educational levels benefit.

Copyright: © 2021 The Author(s).

Keywords: Animated Video; Education; Learning-curve; Misconception; Radiology; Waiting Room

Conflict of interest statement

The video itself is copyrighted however the concept of the video (“the story”) is free to copy, and is even encouraged by the author. The author sold personalized/branded variants of this video to hos

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