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Cuddihy MJ, Servoss JM, Lee J, et al. A Patient-Centered Design Thinking Workshop to Improve Patient-Provider Communication in Cardiovascular Medicine. J Patient Exp. 2021;8:23743735211049662doi: 10.1177/23743735211049662.
Cuddihy, M. J., Servoss, J. M., Lee, J., Martin, B. J., Beach, J., Ghanbari, H., Eagle, K. A., & Vemuri, C. (2021). A Patient-Centered Design Thinking Workshop to Improve Patient-Provider Communication in Cardiovascular Medicine. Journal of patient experience, 823743735211049662. https://doi.org/10.1177/23743735211049662
Cuddihy, Meghan J, et al. "A Patient-Centered Design Thinking Workshop to Improve Patient-Provider Communication in Cardiovascular Medicine." Journal of patient experience vol. 8 (2021): 23743735211049662. doi: https://doi.org/10.1177/23743735211049662
Cuddihy MJ, Servoss JM, Lee J, Martin BJ, Beach J, Ghanbari H, Eagle KA, Vemuri C. A Patient-Centered Design Thinking Workshop to Improve Patient-Provider Communication in Cardiovascular Medicine. J Patient Exp. 2021 Oct 20;8:23743735211049662. doi: 10.1177/23743735211049662. eCollection 2021. PMID: 34692993; PMCID: PMC8532253.
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J Patient Exp. 2021 Oct 20;8:23743735211049662. doi: 10.1177/23743735211049662. eCollection 2021.

A Patient-Centered Design Thinking Workshop to Improve Patient-Provider Communication in Cardiovascular Medicine.

Journal of patient experience

Meghan J Cuddihy, Jonathan M Servoss, Joyce Lee, Bradley J Martin, Jamie Beach, Hamid Ghanbari, Kim A Eagle, Chandu Vemuri

Affiliations

  1. Medical School Office of Research, University of Michigan, Ann Arbor, MI, USA.
  2. Susan B. Meister Child Health Evaluation and Research Center, Pediatric Endocrinology, Ann Arbor, MI, USA.
  3. Quality Department, University of Michigan, Ann Arbor, MI, USA.
  4. Division of Cardiovascular Medicine, Department of Internal Medicine, University of Michigan, Ann Arbor, MI, USA.
  5. Department of Surgery, University of Michigan, Ann Arbor, MI, USA.

PMID: 34692993 PMCID: PMC8532253 DOI: 10.1177/23743735211049662

Abstract

Healthcare providers are expected to deliver care improvement solutions that not only provide high quality patient care, but also improve outcomes, reduce costs, ensure safety, and increase patient satisfaction. Human-centered design methodologies, such as design thinking, allow providers to collaboratively ideate solutions with patients and family members. We describe a pilot workshop designed to teach providers the stages of design thinking while working on improving patient-provider communication. Twenty-four providers (physicians, nurses, technical staff, and administrative staff) from multiple cardiovascular units attended the workshop with five former patients and family members from those units. The workshop educated on and guided teams of providers patients and family members through the stages of design thinking (empathy, define, ideate, prototype, test). Pre- and post-event assessments indicated an increase in knowledge of the design thinking methodology and participants' ability to apply it to a clinical problem. We also present recommendations for designing a successful design thinking workshop.

© The Author(s) 2021.

Keywords: clinician-patient relationship; design thinking; human-centered design; patient activation; patient satisfaction; patient-provider communication

Conflict of interest statement

Declaration of Conflicting Interests: The author(s) declared the following potential conflicts of interest with respect to the research, authorship, and/or publication of this article: Dr. Lee is on t

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