Healthc Manage Forum. 2016 Sep;29(5):183-6. doi: 10.1177/0840470416650449. Epub 2016 Aug 02.

All voices matter in experience design: A commitment to action in engaging patient and family voice.

Healthcare management forum

Jason A Wolf

PMID: 27486186 DOI: 10.1177/0840470416650449

Abstract

This article intends to frame the broader concept of experience design and the engagement of patient and family voice, reinforcing how truly aligned healthcare professionals are not only on the value of this work but also in understanding the benefits of it. When addressing the idea of design, it is important to look at the broadest possible construct and consider the engagement of patient and family voices in healthcare operational efforts, not as passive advisors but as active participants in data gathering, providing input, and with actual decision-making. The article offers engagement is not just part of process, facility, or experience design but must be part of the decisions made in how organizations in healthcare today are built, led, and sustained, fundamentally reinforcing our opportunity in healthcare is to focus on overall experience with purpose and intention. This commitment is what will lead to the outcomes all ultimately hope to achieve.

© 2016 The Canadian College of Health Leaders.

MeSH terms

• Decision Making
• Delivery of Health Care / methods
• Delivery of Health Care / organization & administration*
• Health Personnel / psychology*
• Humans
• Patient Participation*

Publication Types

• Journal Article
• Review