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Chand, K. (2017). Measuring service quality in higher education: Development of hiedqual model. ZENITH International Journal of Multidisciplinary Research, 7(11), 253-269.
Chand, Khem. "Measuring service quality in higher education: Development of hiedqual model." ZENITH International Journal of Multidisciplinary Research 7.11 (2017): 253-269.
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K Chand - ZENITH International Journal of Multidisciplinary …, 2017 - indianjournals.com

Measuring service quality in higher education: Development of hiedqual model.

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Chand

GSID: rKsog2cn104J

Excerpt

The aim of this paper is to develop and empirically test a HiEdQUAL model for measuring service quality in higher education. It describes the methodology to develop the new …