KW Sandberg, HP Sundberg - Proceedings of the IADIS …, 2004 - researchgate.net

E-Government: An Improvement in Service?.

quasi-experiments

[No authors listed]

GSID: Nq_ngO3UavAJ

Excerpt

Managers and other key staff involved in the development of Swedish e-government services were interviewed about their perceptions of changes caused by the shift from more …