UC Eze, TK Sin, H bin Ismail, PY Siang - 2008 - aisel.aisnet.org

ISPs' Service Quality and Customer Satisfaction in the Southern Region of Malaysia.

quasi-experiments

Eze, Siang

GSID: dGrnqG4NROsJ

Excerpt

The service industry is fast becoming a growth catalyst in most economies, driven by the strategic roles of information and communication technologies (ICTs). Accordingly, strong …