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Winefield H, Murrell T, Clifford J. What do experienced GPs really need in communication skills training?. Aust Fam Physician. 1995;24(2):101, 103
Winefield, H., Murrell, T., & Clifford, J. (1995). What do experienced GPs really need in communication skills training?. Australian family physician, 24(2), 101, 103.
Winefield, H, et al. "What do experienced GPs really need in communication skills training?." Australian family physician vol. 24,2 (1995): 101, 103.
Winefield H, Murrell T, Clifford J. What do experienced GPs really need in communication skills training?. Aust Fam Physician. 1995 Feb;24(2):101, 103. PMID: 7880131.
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Aust Fam Physician. 1995 Feb;24(2):101, 103.

What do experienced GPs really need in communication skills training?.

Australian family physician

H Winefield, T Murrell, J Clifford

PMID: 7880131

Abstract

In studying the connections between the verbal interactions in general practice consultations and outcomes such as patient and doctor satisfaction, the authors developed an interest in the various sources of occupational stress for Australian GPs. Doctors and their patients do not necessarily agree about how satisfactory a consultation was, raising questions about whose definition of quality in medical care should prevail. Doctors' concerns about exceeding the Health Insurance Commission (HIC) norms for frequency and length of consultations seemed to inhibit them from providing the listening time some patients need. Complexity of consultations proved difficult to rate reliably. Experienced GPs in a preceptor role expressed mixed feelings about the value of communication skills training compared with changes in remuneration policies. We seek comment from readers about these observations.

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