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J Ambul Care Manage. 2016 Jan-Mar;39(1):32-41. doi: 10.1097/JAC.0000000000000068.

Primary Care Experiences of Emergency Department Patients With Limited Health Literacy.

The Journal of ambulatory care management

Sarah E Bauer, Jessica R Schumacher, Allyson G Hall, Phyllis Hendry, Jennifer M Peltzer-Jones, Colleen Kalynych, Donna L Carden

Affiliations

  1. Department of Health Services Research, Management and Policy, College of Public Health, University of Florida, Gainesville (Ms Bauer and Dr Hall); Department of Population Health Sciences, University of Wisconsin-Madison (Dr Schumacher); Department of Emergency Medicine and College of Medicine, University of Florida, Jacksonville (Drs Hendry and Kalynych); Department of Emergency Medicine, Henry Ford Hospital, Detroit, Michigan (Dr Peltzer-Jones); and Department of Emergency Medicine and College of Medicine, University of Florida, Gainesville (Dr Carden).

PMID: 26650744 PMCID: PMC5887126 DOI: 10.1097/JAC.0000000000000068

Abstract

It is unclear why patients with limited health literacy have fewer visits with a personal doctor and more emergency department (ED) visits than patients with adequate health literacy. We identified significant differences in perceived access to a personal doctor and high-quality provider interactions among adults with limited compared to adequate health literacy presenting for emergency treatment. Practice and provider strategies to ensure that patients have timely access to care and high-quality provider interactions may address some of the reasons patients with limited health literacy use more emergency department-based and less preventive care than those with adequate health literacy.

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