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Hung M, Zhang W, Chen W, et al. Patient-Reported Outcomes and Total Health Care Expenditure in Prediction of Patient Satisfaction: Results From a National Study. JMIR Public Health Surveill. 2015;1(2):e13doi: 10.2196/publichealth.4360.
Hung, M., Zhang, W., Chen, W., Bounsanga, J., Cheng, C., Franklin, J. D., Crum, A. B., Voss, M. W., & Hon, S. D. (2015). Patient-Reported Outcomes and Total Health Care Expenditure in Prediction of Patient Satisfaction: Results From a National Study. JMIR public health and surveillance, 1(2), e13. https://doi.org/10.2196/publichealth.4360
Hung, Man, et al. "Patient-Reported Outcomes and Total Health Care Expenditure in Prediction of Patient Satisfaction: Results From a National Study." JMIR public health and surveillance vol. 1,2 (2015): e13. doi: https://doi.org/10.2196/publichealth.4360
Hung M, Zhang W, Chen W, Bounsanga J, Cheng C, Franklin JD, Crum AB, Voss MW, Hon SD. Patient-Reported Outcomes and Total Health Care Expenditure in Prediction of Patient Satisfaction: Results From a National Study. JMIR Public Health Surveill. 2015 Sep 23;1(2):e13. doi: 10.2196/publichealth.4360. eCollection 2015. PMID: 27227131; PMCID: PMC4869209.
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JMIR Public Health Surveill. 2015 Sep 23;1(2):e13. doi: 10.2196/publichealth.4360. eCollection 2015.

Patient-Reported Outcomes and Total Health Care Expenditure in Prediction of Patient Satisfaction: Results From a National Study.

JMIR public health and surveillance

Man Hung, Weiping Zhang, Wei Chen, Jerry Bounsanga, Christine Cheng, Jeremy D Franklin, Anthony B Crum, Maren W Voss, Shirley D Hon

Affiliations

  1. Department of OrthopaedicsUniversity of UtahSalt Lake City, UTUnited States; Division of Public HealthUniversity of UtahSalt Lake City, UTUnited States; School of BusinessUniversity of UtahSalt Lake City, UTUnited States; School of MedicineUniversity of UtahSalt Lake City, UTUnited States; Division of EpidemiologyUniversity of UtahSalt Lake City, UTUnited States; College of EducationUniversity of UtahSalt Lake City, UTUnited States.
  2. School of Medicine University of Utah Salt Lake City, UT United States.
  3. Division of Epidemiology University of Utah Salt Lake City, UT United States.
  4. Department of Orthopaedics University of Utah Salt Lake City, UT United States.
  5. College of Education University of Utah Salt Lake City, UT United States.

PMID: 27227131 PMCID: PMC4869209 DOI: 10.2196/publichealth.4360

Abstract

BACKGROUND: Health care quality is often linked to patient satisfaction. Yet, there is a lack of national studies examining the relationship between patient satisfaction, patient-reported outcomes, and medical expenditure.

OBJECTIVE: The aim of this study is to examine the contribution of physical health, mental health, general health, and total health care expenditures to patient satisfaction using a longitudinal, nationally representative sample.

METHODS: Using data from the 2010-2011 Medical Expenditure Panel Survey, analyses were conducted to predict patient satisfaction from patient-reported outcomes and total health care expenditures. The study sample consisted of adult participants (N=10,157), with sampling weights representative of 233.26 million people in the United States.

RESULTS: The results indicated that patient-reported outcomes and total health care expenditure were associated with patient satisfaction such that higher physical and mental function, higher general health status, and higher total health care expenditure were associated with higher patient satisfaction.

CONCLUSIONS: We found that patient-reported outcomes and total health care expenditure had a significant relationship with patient satisfaction. As more emphasis is placed on health care value and quality, this area of research will become increasingly needed and critical questions should be asked about what we value in health care and whether we can find a balance between patient satisfaction, outcomes, and expenditures. Future research should apply big data analytics to investigate whether there is a differential effect of patient-reported outcomes and medical expenditures on patient satisfaction across different medical specialties.

Keywords: Affordable Care Act; Medical Expenditure Panel Survey; big data analytics; cost; expenditure; health care quality; medical outcomes; patient satisfaction; patient-reported outcomes; value

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