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Pompedda F, Antfolk J, Zappalà A, et al. A Combination of Outcome and Process Feedback Enhances Performance in Simulations of Child Sexual Abuse Interviews Using Avatars. Front Psychol. 2017;8:1474doi: 10.3389/fpsyg.2017.01474.
Pompedda, F., Antfolk, J., Zappalà, A., & Santtila, P. (2017). A Combination of Outcome and Process Feedback Enhances Performance in Simulations of Child Sexual Abuse Interviews Using Avatars. Frontiers in psychology, 81474. https://doi.org/10.3389/fpsyg.2017.01474
Pompedda, Francesco, et al. "A Combination of Outcome and Process Feedback Enhances Performance in Simulations of Child Sexual Abuse Interviews Using Avatars." Frontiers in psychology vol. 8 (2017): 1474. doi: https://doi.org/10.3389/fpsyg.2017.01474
Pompedda F, Antfolk J, Zappalà A, Santtila P. A Combination of Outcome and Process Feedback Enhances Performance in Simulations of Child Sexual Abuse Interviews Using Avatars. Front Psychol. 2017 Sep 11;8:1474. doi: 10.3389/fpsyg.2017.01474. eCollection 2017. PMID: 28955259; PMCID: PMC5601953.
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Front Psychol. 2017 Sep 11;8:1474. doi: 10.3389/fpsyg.2017.01474. eCollection 2017.

A Combination of Outcome and Process Feedback Enhances Performance in Simulations of Child Sexual Abuse Interviews Using Avatars.

Frontiers in psychology

Francesco Pompedda, Jan Antfolk, Angelo Zappalà, Pekka Santtila

Affiliations

  1. Faculty of Arts, Psychology and Theology, Åbo Akademi UniversityÅbo, Finland.
  2. Turku Brain and Mind CenterTurku, Finland.
  3. CRIMELAB, Istituto Universitario Salesiano Torino Rebaudengo, Salesian Pontifical UniversityTurin, Italy.
  4. Faculty of Arts and Sciences, NYU ShanghaiShanghai, China.

PMID: 28955259 PMCID: PMC5601953 DOI: 10.3389/fpsyg.2017.01474

Abstract

Simulated interviews in alleged child sexual abuse (CSA) cases with computer-generated avatars paired with feedback improve interview quality. In the current study, we aimed to understand better the effect of different types of feedback in this context. Feedback was divided into feedback regarding conclusions about what happened to the avatar (outcome feedback) and feedback regarding the appropriateness of question-types used by the interviewer (process feedback). Forty-eight participants each interviewed four different avatars. Participants were divided into four groups (no feedback, outcome feedback, process feedback, and a combination of both feedback types). Compared to the control group, interview quality was generally improved in all the feedback groups on all outcome variables included. Combined feedback produced the strongest effect on increasing recommended questions and correct conclusions. For relevant and neutral details elicited by the interviewers, no statistically significant differences were found between feedback types. For wrong details, the combination of feedback produced the strongest effect, but this did not differ from the other two feedback groups. Nevertheless, process feedback produced a better result compared to outcome feedback. The present study replicated previous findings regarding the effect of feedback in improving interview quality, and provided new knowledge on feedback characteristics that maximize training effects. A combination of process and outcome feedback showed the strongest effect in enhancing training in simulated CSA interviews. Further research is, however, needed.

Keywords: child sexual abuse; feedback; interview training; investigative interviewing; serious gaming

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