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Mascaro JS, Palmer PK, Ash MJ, et al. Incivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators. Int J Environ Res Public Health. 2021;18(22)doi: 10.3390/ijerph182211855.
Mascaro, J. S., Palmer, P. K., Ash, M. J., Peacock, C., Escoffery, C., Grant, G., & Raison, C. L. (2021). Incivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators. International journal of environmental research and public health, 18(22), . https://doi.org/10.3390/ijerph182211855
Mascaro, Jennifer S, et al. "Incivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators." International journal of environmental research and public health vol. 18,22 (2021). doi: https://doi.org/10.3390/ijerph182211855
Mascaro JS, Palmer PK, Ash MJ, Peacock C, Escoffery C, Grant G, Raison CL. Incivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators. Int J Environ Res Public Health. 2021 Nov 12;18(22). doi: 10.3390/ijerph182211855. PMID: 34831611; PMCID: PMC8624377.
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Int J Environ Res Public Health. 2021 Nov 12;18(22). doi: 10.3390/ijerph182211855.

Incivility Is Associated with Burnout and Reduced Compassion Satisfaction: A Mixed-Method Study to Identify Causes of Burnout among Oncology Clinical Research Coordinators.

International journal of environmental research and public health

Jennifer S Mascaro, Patricia K Palmer, Marcia J Ash, Caroline Peacock, Cam Escoffery, George Grant, Charles L Raison

Affiliations

  1. Department of Family and Preventive Medicine, School of Medicine, Emory University, Atlanta, GA 30322, USA.
  2. Woodruff Health Sciences Center, Department of Spiritual Health, Emory University, Atlanta, GA 30322, USA.
  3. Department of Behavioral, Social and Health Education Sciences, Rollins School of Public Health, Emory University, Atlanta, GA 30322, USA.
  4. Winship Cancer Institute, Emory University, Atlanta, GA 30322, USA.
  5. School of Human Ecology, University of Wisconsin-Madison, Madison, WI 53706, USA.

PMID: 34831611 PMCID: PMC8624377 DOI: 10.3390/ijerph182211855

Abstract

While oncology clinical research coordinators (CRCs) experience a combination of factors that are thought to put them at increased risk for burnout, very little research has been conducted to understand the risk factors associated with burnout among CRCs. We used a mixed-method approach, including self-report questionnaires to assess burnout and compassion satisfaction, as well as individual and interpersonal variables hypothesized to impact CRC well-being. We also conducted a focus group to gain a more nuanced understanding of coordinators' experiences around burnout, teamwork, resilience, and incivility. Coordinators reported relatively moderate levels of burnout and compassion satisfaction. Resilience, sleep dysfunction, stress, and incivility experienced from patients/family were significant predictors of burnout. Resilience and incivility from patients/family were significant predictors of compassion satisfaction. Themes that emerged from the focus group included that burnout is triggered by feeling overwhelmed from the workload, which is buffered by what was described as a supportive work culture based in teamwork. This study identified variables at the individual and interpersonal level that are associated with burnout and compassion satisfaction among oncology CRCs. Addressing these variables is of critical importance given that oncology CRCs and team-based coordinator care are vital to the success of clinical trials.

Keywords: burnout; clinical research coordinators; clinical trials; incivility

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