Does Help Help? An Empirical Analysis of Social Desirability Bias in Ratings. Zheng J, Tan Y, Yin G. J Zheng, Y Tan, G Yin, J Ding - 2020 - aisel.aisnet.org GSID: P_ZbIcvXa8oJ
The Ebb and Flow of Online Word of Mouth. Liu D, Gupta A. Z Ke, D Liu, A Gupta - Available at SSRN 2858759, 2016 - papers.ssrn.com GSID: bOm1_JUx870J