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Rakićević Z, Omerbegović-Bijelović J, Lečić-Cvetković D. A model for effective planning of SME support services. Eval Program Plann. 2015;54:30-40doi: 10.1016/j.evalprogplan.2015.09.004.
Rakićević, Z., Omerbegović-Bijelović, J., & Lečić-Cvetković, D. (2016). A model for effective planning of SME support services. Evaluation and program planning, 5430-40. https://doi.org/10.1016/j.evalprogplan.2015.09.004
Rakićević, Zoran, et al. "A model for effective planning of SME support services." Evaluation and program planning vol. 54 (2016): 30-40. doi: https://doi.org/10.1016/j.evalprogplan.2015.09.004
Rakićević Z, Omerbegović-Bijelović J, Lečić-Cvetković D. A model for effective planning of SME support services. Eval Program Plann. 2016 Feb;54:30-40. doi: 10.1016/j.evalprogplan.2015.09.004. Epub 2015 Oct 01. PMID: 26479837.
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Eval Program Plann. 2016 Feb;54:30-40. doi: 10.1016/j.evalprogplan.2015.09.004. Epub 2015 Oct 01.

A model for effective planning of SME support services.

Evaluation and program planning

Zoran Rakićević, Jasmina Omerbegović-Bijelović, Danica Lečić-Cvetković

Affiliations

  1. University of Belgrade, Faculty of Organisational Sciences, Jove Ili?a 154, Serbia. Electronic address: [email protected].
  2. University of Belgrade, Faculty of Organisational Sciences, Jove Ili?a 154, Serbia.

PMID: 26479837 DOI: 10.1016/j.evalprogplan.2015.09.004

Abstract

This paper presents a model for effective planning of support services for small and medium-sized enterprises (SMEs). The idea is to scrutinize and measure the suitability of support services in order to give recommendations for the improvement of a support planning process. We examined the applied support services and matched them with the problems and needs of SMEs, based on the survey conducted in 2013 on a sample of 336 SMEs in Serbia. We defined and analysed the five research questions that refer to support services, their consistency with the SMEs' problems and needs, and the relation between the given support and SMEs' success. The survey results have shown a statistically significant connection between them. Based on this result, we proposed an eight-phase model as a method for the improvement of support service planning for SMEs. This model helps SMEs to plan better their requirements in terms of support; government and administration bodies at all levels and organizations that provide support services to understand better SMEs' problems and needs for support.

Copyright © 2015 Elsevier Ltd. All rights reserved.

Keywords: Model; Small and medium-sized enterprises (SMEs); Suitability; Support planning; Support services

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