ISPs' Service Quality and Customer Satisfaction in the Southern Region of Malaysia. Eze UC, Siang PY. UC Eze, TK Sin, H bin Ismail, PY Siang - 2008 - aisel.aisnet.org GSID: dGrnqG4NROsJ
E-Government: An Improvement in Service?. [No authors listed] KW Sandberg, HP Sundberg - Proceedings of the IADIS …, 2004 - researchgate.net GSID: Nq_ngO3UavAJ